• Defective/Damaged Items: Must be reported within 24 hours of delivery, with an unboxing video showing the packaging, seal, and defect.
• Other Concerns (wrong item, non-delivery): Report within 48 hours of delivery or the estimated delivery date.

• You may request a return within 7 days of receiving your order if you're not satisfied with the product.
• Returns requested after 7 days will not be accepted.

• We offer one free exchange per order.
• Exchange requests must be made within 72 hours of delivery.
• To exchange, follow the same process as returns (see Section 5).

• Items must be unused, unwashed, with original tags and packaging intact.
• Proof of purchase (order number or invoice) is required.
• Returns/exchanges that fail to meet these conditions may be refused.

1. Submit a Request:

   Log in and complete the Return/Exchange form, or email wecare@ovrthtop.com with your order number and reason.

2. Approval & Pickup:

   Once approved, we'll schedule a courier pickup (up to 2 attempts).

   For non-serviceable PIN codes, you must ship the item back to us.

3. Inspection & Resolution:

   Returns: After quality inspection, you'll receive a store-credit coupon.

   Exchanges: We'll dispatch your replacement once we receive and inspect the original item.

• Standard Fee: ₹200 for the first item + ₹50 for each additional item returned.
• Waived Fees: No pick-up fee for wrong or damaged items.
• All fees are deducted from your store-credit coupon value.

• Issued within 48 hours of warehouse receipt and inspection.
• Valid for 12 months, one-time use only on ovrthtop.com.
• Unused tags and original packaging are required.
• Non-refundable fees (original shipping, COD charges, pick-up fees) are deducted from the coupon value.

Non-returnable/non-exchangeable:

• Sale/clearance items (unless damaged or wrong)
• Gift cards
• Customized/personalized pieces

• The return pick-up address cannot be changed once the return is approved.